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FAQ

About our products

You can choose between 30 x 40 cm or 50 x 70 cm. Other sizes will be added in the future!

We use software to get an image of the Moon at a specific date and location. You can get an idea by going to a lunar calendar and looking at what your Moon might look like on the date you have chosen.

Prints and frames

We use 190 g / m² thick matte museum quality paper for the prints. Our paper is sourced from Japan and our inks used are water-based and free of harmful chemicals and acids.

Our frames are made of Alder from renewable forests. A clear acrylic front part is included to protect the print. Hanging hardware is included.

Delivery

Delivery is completely free, regardless of the format and size of the Moon you order!

Delivery times are approximately 3 to 5 working days.

Yes, we deliver to all countries in the world.

Returns

We want you to be 100% satisfied with your print. We aim to provide a 5-star level product and service!

If you are not satisfied with the print you receive because the order was damaged in transit, we can issue a replacement or refund, after you provide photos of the damaged item and packaging.

However, we do not offer refunds if the customer enters an address of incomplete or incorrect delivery.

We process orders every 4 hours to give you time to modify some details that have been forgotten. You can send us an email with your order number with what you want to change. If the 4 hour deadline has passed and your order is processed, unfortunately we can no longer modify your order.